Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Because our products are made to order, we will only accept exchanges for a different size.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at singleprints@nzoactive.com and send your item to: Nzo Industries Limited, 8A Te Manga Place, Ngongotaha, BOP, Rotorua 3010, New Zealand.

Shipping
To return your product, you should mail your product to: Nzo Industries Limited, 8A Te Manga Place, Ngongotaha, BOP, Rotorua 3010, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.